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Customer Service

In-stock Products


Special Orders

Made-to-Order Products


Pricing and Payment

Payment Methods

You can use any major credit card (Visa, MasterCard, Discover or American Express). Your credit card statement will reflect payment to Staples Promotional Products.

Offers and Promotions

If you have a promo code, you can use it during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

Printing Your Receipt

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Shipping and Delivery

What are normal production and delivery times?

In-stock merchandise orders will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours via the shipping method you have selected. Please check the product description page if you would like to view the estimated delivery date upon purchase.

For production and delivery lead times on drop-ship or custom orders, contact 866-374-2371.

Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

How do I track my order?

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

How can I get my order faster?

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

What happens if a product is backordered?

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

What if I need to change my shipping method after purchase?

Once the order is placed, call Customer Service at 800.624.8629.

What do I do if my order has not arrived?

Call Customer Service at 800.624.8629.

Can I have my order shipped to multiple addresses?

If you need your order shipped to multiple addresses, call us at 800.624.8629 or e–mail us at when placing your order to specify multiple shipping addresses.

Can I ship to an APO address?

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing, and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you've been quoted during the checkout process.

Can I ship to an international address?

  • This site supports orders being shipped to addresses in the United States.
  • Apparel items marked as imported are not available for shipment into Canada and most European countries.
  • For Canadian restrictions and availability to all other countries outside of the Continental USA, please e–mail our Customer Service Department: or call our international customer assistance number: 712.737.4925.

International Customs/Duties/VAT:

All customs, duties and value-added taxes are the recipient's responsibility and are due at time of delivery. These charges are in addition to the purchase total from this store.

International Returns:

Except for defects in product or workmanship, all International sales are final. Any returns require a return authorization number. Email our Customer Service department at for a return number.

Orders and Returns

Am I limited to the products shown online, or can I customize my order?

We have thousands of custom order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. If you don't find what you're searching for, please call us at 866-374-2371 or email us at to begin the custom order process.

Where can I find product sizing guides?

Due to the variety of brands and styles we carry, we've provided brand-specific size charts for select product pages. If you're having trouble finding a specific size, please contact our Customer Service team at, and a representative will be happy to help you.

How do I check the status of my order?

After you place an order and it's been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, shipping address, order number and other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your order status and details through your ‘My Account’ portal in ‘Order History’.

What if I need to change my order?

Once the order is placed, call Customer Service at 800.624.8629.

How can I access my past orders or invoices?

You can access past orders and invoices by clicking on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders.

How can I check item availability?

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.

What is your return policy?

In-stock: Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service team is available at 800.624.8629 between the hours of 7 a.m. and 5 p.m. CST.

Custom Orders: We are unable to accept returns or process exchanges on custom, made-to-order products. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will replace your order or issue a refund.

Due to shipping restrictions, we cannot accept returns on the following: hand sanitizers (and similar items with alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc.

How do I return an item?

To return an in-stock item, contact Customer Service at 800.624.8629 to obtain a Return Form. Fill out this form and carefully repack the merchandise with the form in the original carton within 90 days of purchase.

What if my item arrives damaged or defective?

Call Customer Service at 800.624.8629. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

What if I received missing or wrong item(s)?

Call Customer Service at 800.624.8629.

When will my refund be received after returning an item?

Call Customer Service at 800.624.8629 for more information.

How can I track my return?

Call Customer Service at 800.624.8629 for more information.

California Proposition 65 and Tariffs

California Proposition 65

Attention California Residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Notice Regarding Tariffs

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.

Gift Certificates

How do I redeem a Gift Certificate online?

Before you can redeem your gift certificate, you’ll need to find and enter the gift certificate number into your personal gift certificate balance. To do this:

  • Go to ‘My Account’, where you'll see ‘Your Balances’.
  • From there, click on ‘Manage Gift Certificates’.
  • Enter the number and click ‘Add to Balance’. Your balance should update and you can now use your certificate at your leisure.

When it’s time to check out, you can choose whether to use all or just part of your gift certificate balance.

*Gift Certificates received online can also be redeemed when you place an order by calling Customer Service at 800.624.8629.

How do Gift Certificates work?

Electronic Gift Certificates are easy, efficient and cost-effective, since the process is electronic.

These Gift Certificates work like a gift card from any retail store and can be redeemed for all or part of an order. If your order totals more than your gift certificate amount, you will be asked for a credit card number for the remaining balance. If your purchase is less than the total amount, the balance will be held for you on your account. It is important to be sure that your gift certificates are added to your balance.

You are not required to use a gift certificate, even if you have one. At checkout, you will be asked to select a method of payment. At this point you may choose to use the gift certificate or not. More than one gift certificate may be combined as payment for one transaction.

  • If you have multiple gift certificates, the website will automatically use them in a first in, first out sequence, so the oldest gift certificate is redeemed first.
  • Normal tax and shipping charges apply on all merchandise purchases. These charges can be covered by your gift certificate balance when you check out.
  • For assistance, call Customer Service at 800.624.8629.

How do I purchase a Gift Certificate online?

  • Click on the Gift Certificates or eCertificates link.
  • Enter the quantity and amount of eCertificates you wish to purchase, along with the other information requested. Required information is marked with an asterisk (*). Please note: the recipient’s email address is required for electronic delivery of the eCertificate.
  • If more than one gift certificate amount is available, select the certificate amount from the drop-down box. If only one amount is available, the amount will already be filled in (for example, $25).
  • If desired, type in a special message for the recipient in the box provided.
  • Click the 'Add to Cart' button. The gift certificate will show up in your shopping cart.
  • Check out as you normally would.
  • The recipient will be notified via email that the gift certificate has been purchased. The email will contain a unique gift certificate number along with the text message you entered online. Please note: it may take 1-3 days for the email to be received.

How do I order multiple Gift Certificates at once?

Although email delivery of online Gift Certificates is the most secure option, it's possible to order a few online Gift Certificates at one time, which may be convenient if you want to present several Gift Certificates as recognition in a meeting or similar situation.

  • Order as above, by clicking on the Gift Certificates or eCertificates link.
  • Instead of sending each gift certificate to the recipient, send them to your own email address.
  • Print out each gift certificate confirmation to hand-deliver to the recipient.

Please note: You will receive separate email confirmations for each gift certificate ordered. For example, if you order five eCertificates this way, you will receive five separate email confirmations.

How do I credit a Gift Certificate to my Account?

Once you've received an online gift certificate and before you can redeem it online, to ensure its safety, you need to enter that gift certificate into your personal gift certificate balance.

You can do this two ways:

  • If you receive an online gift certificate via email, it will contain a link to the website.
  • Click on the link in the email.
  • Log in to the online store.
  • Verify the information on the screen.
  • Click ‘Add to Balance’ to apply to your account.

You can also credit a gift certificate through your ‘My Account’ portal by clicking ‘Manage Gift Certificate(s)’ under the ‘Your Balances’ section.

  • You will be prompted to log in, if you haven't already done so.
  • Enter the gift certificate number in the input field.
  • Click ‘Add to Balance’ to apply to your account.

When do online Gift Certificates expire?

Any Gift Certificate not redeemed (by ordering merchandise or requesting a refund) within five years will be escheated to the appropriate state or the state of Delaware to comply with the state escheatment laws.